Awww. [ She chuckles. ]

That's really cute..! I take it 'Zack' is the friend you were separated from? [ Another nod, though more thoughtful. ]

I can understand the discouraging feeling- I feel terrible if I see an animal on the street who's obviously hurting, but it's too scared to let a stranger get near enough to help them. But it's also really satisfying when you manage to earn their trust.

[ With the introduction, she bows again, politely. ]

It's very nice to meet you. My name is Agnès Claudel.